Refund policy

Refunds for Pro

The User may cancel paid Pro access at any time by writing to support@gardmi.com. Include the Account email and order number if known. On cancellation, the unused period is refunded in proportion to the remaining part of the paid 30 days on the date the request is received, up to the amount of the corresponding payment. The refunded period is removed from paid access; other paid periods remain. The Account and Projects are not deleted. Refunds are made by the original payment method within 10 calendar days of receiving the request, unless the law requires a shorter period. Statutory consumer rights apply to defective or delayed services, including a different refund amount where required by law.

Refunds for energy

To cancel the unused part of a paid pack, write to support@gardmi.com with the Account email, order number (if known) and number of units to refund. The refund equals the number of unused paid units eligible for refund multiplied by the unit price of the corresponding pack at purchase (the amount actually paid divided by the pack size). The remaining balance is checked against purchase and usage history; the refund cannot exceed the corresponding payment. Refunded units are deducted from the additional balance; other paid units remain. Weekly allowances and free energy have no cash refund value. A response and refund by the original payment method are provided within 10 calendar days of receiving the request, unless the law requires a shorter period. Mandatory consumer rights for defective services and other statutory cases take precedence over this calculation.

How to request a refund

Email support@gardmi.com. If you do not know the order number, provide the payment date and amount to help locate the purchase. Do not send your password, sign-in code or full bank card details.

The provider's contact details and registered address are available under Legal information.